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Reward and recognition are the best ways to reinforce the importance of providing excellent customer service and a great way to get your employees attention. If you are wanting them to work towards the standards that you have set, set the goals and put an incentive program in place now. Don’t wait for the annual employee review to either recognize or reprimand employees how your employees serve your customers -generally that may be too late.

Delivering little rewards more often is a far better method and works very well for reinforcing desired behavior. Provide verbal recognition frequently. Tell your employees what they are doing the right when you see them providing good service. It’s much more motivational. And do it in front of the other employees so they get the idea too.

Pass out little rewards on the spot for small efforts and bigger rewards for efforts that are above and beyond your expectations. Your customers like to feel appreciated, and so do employees. You must reinforce the importance of good customer service by acknowledging and rewarding your employees effort to meet your standards. When your employees understand and offer the level of customer service that both you and your customers expect, and then are rewarded for it, everyone wins. Your employees get in the habit of and strive to offer great customer service. Your customers are happier because they are treated well. And both benefit you and your company.
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About The Author:

Sally Liddicoat is a Wife, Mother, Speaker and the Founder & CEO of AttaBoy! Solutions. Her goal is to help businesses increase sales, generate ongoing referrals, strengthen relationships and create loyal customers and employees through appreciation marketing. Throughout this blog you can sign up for updates, news, special offers, discounts and more. So take a look around, leave a comment or two and enjoy.

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