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More and more companies of all sizes have a lot of focus on branding themselves.  Now I don’t mean with a hot branding iron.  I mean that they have created something that makes them stand out from their competitors.

Be it a specific type of product, a logo, specific colors denoting their business or a reputation of how they treat their customers.  Any one or all of those things can signify branding.

What is it for your business?  Does your logo never change and is it incorporated into everything you use for advertising and promotions, kind of like McDonald’s Golden Arches?

Do you have a specific and unique color scheme for your company that lets people know at a glance that it’s you, like Century 21′s yellow and black?

Perhaps you have a reputation of always taking the time to remember, thank and appreciate your customers for giving you their hard earned money and right now we do know that it is HARD EARNED.

Whatever your branding is be sure to keep it up until it becomes a part of who your company is.  You want people to know that when they see that color, when they hear that jingle or when they hear your name that they think of you right away and that it is in a positive light.
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About The Author:

	Mike Liddicoat is a Husband, Father, Speaker and the Sales & Marketing Director of AttaBoy! Solutions. His goal is to help businesses maintain relationships, ensure future business and acquire new referrals through appreciation marketing. Throughout this blog you can sign up for updates, news, special offers, discounts and more. So take a look around, leave a comment or two and enjoy.
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Often times we feel like we are begging our customers to do business with us.  And with companies who perform the same or similar  service as you  do being just a Google search away it’s easy to see why we feel we have to beg.

Well put your begging cup away because there are other options.  When you are desperately trying to keep your customers coming back you look exactly that way, desperate, and your customers can see that.

Instead of begging them just appreciate them.  Thank them when they enter and exit your business or, if your don’t have a physical location, whenever you speak to or meet with them.    Gather as much of their personal information as possible, name, address, email, phone number, birthday, etc.

When you have that information you can send them thank you emails or notes.  You can send special offers to them for their birthdays or anniversaries.  You can even send them  “Just thinking about you” emails and notes.

By simply showing your customers that you appreciate them through acknowledgment both verbally and physically, with gifts and notes you will create not only customers that come back to you but customers that send their friends and relatives to you.

After all everybody likes to get an attaboy sometimes.

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About The Author:

	Mike Liddicoat is a Husband, Father, Speaker and the Sales & Marketing Director of AttaBoy! Solutions. His goal is to help businesses maintain relationships, ensure future business and acquire new referrals through appreciation marketing. Throughout this blog you can sign up for updates, news, special offers, discounts and more. So take a look around, leave a comment or two and enjoy.
Contact Mike

Many business owners and managers think that the only reason that their business exists is to offer a product or service to their customers at a fair and competitive price.  And while that is in  fact true, your job is also to create customers to buy those products.

But getting customers in the door to spend money is just half of the battle.  The real goal is to get your customers to be happy enough with you that not only do they come back, but that they create more customers for you.  You need to create customers who create customers.

So how do you get customers to come back and bring friends and family?

First, stay in touch with your customers.  Newsletters, personal emails or cards, questionnaires or a simple phone call.  Personal emails or cards, I feel, are the best.  Having customers fill out questionnaires either in your store or on email is fantastic.  What better way to find out what your customers want than to ask them?  Personal phone calls can be a challenge with todays lists of  phone call opt-outs, however there are professional companies that can make those call for you.

The second way is using gifts.  Everyone like to receive a gift and sending personal gifts to your customers makes you stand out from your competition.  I don’t recommend sending out discounts to your store, instead offer a complimentary gift with no strings attached or a physical gift sent to their home.

Third, simply ask for referrals.  Let your customers know that you appreciate referrals and if they are happy with your service you would like them to tell their friends and family.

Another great way to get feedback from and stay in touch with your customers is social media, ie; Facebook, Twitter, etc.  Having a fan page, posting special promotions or customer surveys can be done easily and inexpensively through social media.  If your not using it you are missing the boat.

There are many ways to keep your finger on the pulse of what your customers want and expect and in doing so you will keep them happy and in turn they will tell everyone about you.

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About The Author:

	Mike Liddicoat is a Husband, Father, Speaker and the Sales & Marketing Director of AttaBoy! Solutions. His goal is to help businesses maintain relationships, ensure future business and acquire new referrals through appreciation marketing. Throughout this blog you can sign up for updates, news, special offers, discounts and more. So take a look around, leave a comment or two and enjoy.
Contact Mike

Have you heard the story about the two guys selling watermelons?

There were these two guys from Texas who had a little money and an old pick-up truck, they heard they could buy these watermelons in Mexico for $1 each and they decided that they could sell them for $10 per dozen. They did a great business and sold out before they even got halfway to Dallas. But, while sitting on the side of the road, counting their money, they noticed they were a little short of the amount they had started with. They wondered what the problem was since they had done a brisk business and it finally dawned on them-what they needed was a bigger truck.

Well, that’s not exactly what we are talking about here… however, even these two guys could have a completely different outcome if they put together a plan. Giving stuff away is a powerful business building strategy that attracts new and repeat customers. And while it may seem counterproductive, people will always go out of their way to receive something for free.

Believe it or not, there are benefits of giving something away for free. For example, once someone has tried your product or service they often recognize the value and will continue to purchase what you have to offer. In addition, when someone has received something for free they feel somewhat obligated to continue to buy from you. In both cases, you gain the opportunity to earn future business.

Giving away free gifts is a viable marketing strategy when used correctly. Put some thought into what you could offer that would entice your prospects. Make sure that it is something they would consider to be of value. And remember that the value of a customer gained will far out-weigh the cost of what you give.
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About The Author:

Sally Liddicoat is a Wife, Mother, Speaker and the Founder & CEO of AttaBoy! Solutions. Her goal is to help businesses increase sales, generate ongoing referrals, strengthen relationships and create loyal customers and employees through appreciation marketing. Throughout this blog you can sign up for updates, news, special offers, discounts and more. So take a look around, leave a comment or two and enjoy.

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Whether you are looking to create a bigger list of prospects or generate an increase in your company sales, contests are a great catalyst to accomplishing your goals.

Contests come in many forms and can be done both online and off. The possibilities are endless. Below are just a few ideas to get you started:

Drawings – entrance requires a form to be filled out that just includes a name and email address. You can always ask for more later, but asking for alot of personal information up front will reduce your entries.

Q & A – ask a simple question that must be answered in order for an entry to qualify. Again, do not ask for more than a name and email address (and of course the answer to the question). When using Q & A online, changing the question daily will encourage people to come back. They return daily to have another entry in the contest, but they will also return for the question!

Trivia – this type of question requires more thought. You may ask something related to your business. This may reduce the number of entries you receive compared to a simple drawing and because the answer is specific to your business, it may discourage some. You can, however, choose to be more general in your question.

Scavenger Hunt – hide graphics or a specific word on different pages within your website. Provide clues from one item to the next. Don’t make them too hard or people will give up. If you provide good clues people will be able to keep moving all around your site to find them all. You can make things even more interesting by placing a letter on each graphic and requiring that the contestant unscramble the letters to form a word.

Running a contest can be a great traffic booster, a way to grow your subscriber base and can also increase sales. Once you have decided which type of contest your are going to run and have put all the details together, be sure to get the the word out to your customers and prospects and through social media. And don’t forget to publicize the winner once the contest is over. You will surely be happy with the results you receive.
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About The Author:

Sally Liddicoat is a Wife, Mother, Speaker and the Founder & CEO of AttaBoy! Solutions. Her goal is to help businesses increase sales, generate ongoing referrals, strengthen relationships and create loyal customers and employees through appreciation marketing. Throughout this blog you can sign up for updates, news, special offers, discounts and more. So take a look around, leave a comment or two and enjoy.

Contact Sally

Nothing in life is free. Or at least that’s what I tell my kids… I often use this phrase to teach them to look deeper into something versus taking it at face value (or based on what the T.V. commercial says).

Earlier this evening, I had the privilege of participating on an ad-hoc advisory board. I had this opportunity a while back and really enjoyed it, therefore I was looking forward to this one. The true value I saw in both was that they were both designed as a focus group. Both included a mix of trusted business associates, clients, staff and friends where the business owner respected and valued their opinions. While I, and everyone else that participated, would have probably done so for “free” -both host companies made sure we were compensated.

Now most people reading this will hear compensation and think money. However, compensation does not necessarily mean monetary value. And often compensation can mean so much more when it’s not cash. In both instances food was provided. They were both informal and gave the participants a chance to meet and network with each other. One provided gifts for each participant that attended and one utilized raffle tickets and awarded several prizes. Both made sure to acknowledge their appreciation for the help and input offered. I can only speak for myself, but I believe that all the participants felt honored to be included as a part of these elite groups.

Obviously, there were benefits to everyone involved. The business owners received invaluable input and advice for their business and the participants received food, prizes and/or gifts and the esteem compliment of being invited follow by a sincere expression of gratitude and appreciation. Truly a win-win situation for all.

Want more information, read “Creating an Advisory Board” by Susan Ward on About.com
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About The Author:

Sally Liddicoat is a Wife, Mother, Speaker and the Founder & CEO of AttaBoy! Solutions. Her goal is to help businesses increase sales, generate ongoing referrals, strengthen relationships and create loyal customers and employees through appreciation marketing. Throughout this blog you can sign up for updates, news, special offers, discounts and more. So take a look around, leave a comment or two and enjoy.

Contact Sally